Agreement to TermsThese Terms of Service (“Terms”) govern access to and use of Omnia, a hosted platform operated by Omnia Insurance Group, LLC (“Omnia,” “we,” or “us”) for licensed insurance agencies and their producers. By using Omnia, you agree to these Terms on behalf of the agency or business you represent (“Customer”). If you do not agree, do not use the service.
Eligibility and AccountsOmnia is a commercial service for licensed insurance professionals. You must be authorized to act for your agency and provide accurate, current registration information. You are responsible for safeguarding your account credentials and for all activity that occurs under your account, and for ensuring your users hold the licenses and appointments their work requires.
Customer Data“Customer Data” means the contact lists, member and policy records, messages, call recordings and transcripts, and other information Customer and its contacts provide through the service. As between the parties, Customer owns its Customer Data. Customer grants Omnia the rights needed to host and process that data to provide, secure, and improve the service, as described in our Privacy Policy. Customer is responsible for having the right to provide the data and to contact the people in it.
Acceptable UseCustomer will use Omnia only for its lawful insurance business and in compliance with all applicable laws, including insurance and telemarketing regulations. Customer will not use the service to:• Send messages or place calls without the consent the law requires, or after a person has opted out.• Violate the TCPA, do-not-call rules, or insurance licensing and marketing regulations.• Infringe the rights of others or violate any law.• Distribute spam, malware, or harmful content.• Attempt to gain unauthorized access to, disrupt, or reverse engineer the service.• Misrepresent your identity or authority.
AI Output and Licensed AdviceNia, the AI agent in Omnia, assists with outreach, routing, quoting, and application preparation. Its output is assistive and may contain errors. A licensed human — not the AI — is responsible for giving regulated advice and binding coverage. Customer is responsible for reviewing Nia’s work before relying on it.
FeesAccess to Omnia is provided under the order or subscription agreed between Customer and Omnia. Fees, scope, and term are set out in that order. Unless it says otherwise, fees are non-refundable and exclusive of taxes.
Intellectual PropertyThe service and its software, models, features, and content are and remain the exclusive property of Omnia and its licensors. Our names and marks may not be used without our prior written consent. Customer retains ownership of its Customer Data.
DisclaimerThe service is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including that the service will be uninterrupted or error-free or that any AI output will be accurate or fit for a particular purpose.
Limitation of LiabilityTo the fullest extent permitted by law, Omnia and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to the service.
IndemnificationCustomer will defend and indemnify Omnia against claims arising from Customer’s use of the service in violation of these Terms or applicable law, including claims that Customer contacted a person without the required consent or without a required license.
TerminationOmnia may suspend or terminate access for violation of these Terms, for unlawful use, or to protect the service or others. On termination, Customer’s right to use the service ends; Customer may request an export of its Customer Data for a limited period, after which it may be deleted.
Governing LawThese Terms are governed by the laws of the state in which Omnia Insurance Group, LLC is organized, without regard to conflict-of-law rules.
Changes to TermsWe may update these Terms from time to time. If a change is material, we will provide reasonable notice. Continued use after an update means you accept the revised Terms.
Contact UsQuestions about these Terms can be sent to admin@omniaagent.com.